Return & Refund

We want you to feel confident shopping with Merowen Home. Please review the following policy before requesting a return, refund, or replacement.

30-Day Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To begin a return, contact us at service@merowenhome.com before sending any item back. Items returned without prior authorization or sent to an address not provided by our customer-support team may not be accepted or refunded.

Return Eligibility

To qualify for a return, the product must be:

Unused, unwashed, and unworn;
Free from stains, odors, pet hair, alterations, or customer-caused damage;
In the same condition in which it was received;
Returned with any original tags, accessories, and components; and
Packaged in its original packaging or comparable protective packaging.

You must also provide your order number or another valid proof of purchase. Merowen Home reserves the right to reject a return or reduce the refund where permitted by law if the product shows signs of use, washing, damage, contamination, missing components, or improper return packaging.

How to Request a Return

To request a return, email service@merowenhome.com and provide:

Your order number;
The name and email address used for the order;
The product you wish to return;
The reason for the return; and
Photographs when the item is damaged, defective, incorrect, or materially different from what was ordered.

If the return is approved, we will provide return instructions and the applicable return address.

Because our products may be fulfilled from different locations, do not return an item to the address shown on the original shipping label unless our customer-support team specifically instructs you to do so. Returns sent to an unauthorized address may be delayed, rejected, lost, or returned to the sender.

Change-of-Mind Returns

For returns requested because the customer changed their mind, ordered the wrong size or color, no longer wants the item, or otherwise received the correct product in acceptable condition:

The customer is responsible for return shipping costs;

Original shipping charges, if any, are nonrefundable;
Any customs duties, taxes, or other charges that cannot be recovered are nonrefundable, except where required by law; and
The customer is responsible for ensuring that the return reaches the authorized return location.

We strongly recommend using a trackable return service and retaining the shipping receipt. Merowen Home is not responsible for an unauthorized return or a customer-arranged return that is lost in transit. We currently do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If you receive an item that is damaged, defective, or different from the item ordered, contact us within 7 calendar days after delivery at service@merowenhome.com.

Please include:

Your order number;
A description of the issue;
Clear photographs of the complete item;
Close-up photographs showing the defect or damage;
Photographs of the outer packaging; and
A photograph of the shipping label.

Please retain the product, original packaging, and shipping materials until the claim has been reviewed.

If we confirm that the product is damaged, defective, or incorrect, we will provide an appropriate resolution. Depending on the circumstances, this may include:

A replacement;
A refund;
A partial refund where agreed with the customer; or
A prepaid return method when the product must be returned.

Minor variations in color, texture, weave, embroidery, placement, or measurements that naturally result from screen settings, photography, material characteristics, or reasonable manufacturing tolerances are not automatically considered defects. This provision does not limit any rights available under applicable consumer law.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise:

Personalized, customized, or made-to-order products;
Gift cards;
Items marked “Final Sale” before purchase;
Items that have been used, washed, altered, stained, damaged, or contaminated after delivery;
Items missing original components or accessories; and
Unauthorized returns.

A promotional price or ordinary sale price does not by itself make an item non-returnable unless the product was clearly identified as "Final Sale" before purchase.

Exchanges

We do not process direct product exchanges.

The fastest way to obtain a different product, color, size, or style is to:

1. Request a return for the original eligible item; and
2. Place a new order for the replacement item.

The new order is a separate transaction and is subject to current availability and pricing. If you received a damaged, defective, or incorrect item, contact us before placing a replacement order so that we can review the issue.

Return Inspection

After an authorized return is delivered to the designated return location, please allow approximately 1–3 business days for inspection.We will notify you by email whether the return has been approved or whether additional information is required. Receiving a returned package does not automatically guarantee a refund. The item must first be inspected for compliance with this policy.

Refunds

If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for Merowen Home to process the refund. Your bank, credit-card provider, or payment service may require additional time to post the funds to your account.

Refund timing after issuance is controlled by the payment provider and cannot be accelerated by Merowen Home. If more than 15 business days have passed since we confirmed that your refund was approved, contact service@merowenhome.com.

Refused and Unclaimed Packages

Refusing delivery does not automatically cancel an order or qualify it for a full refund.

If a package is refused, unclaimed, or returned because of an incorrect address or failure to collect it, any refund may be reduced by original shipping charges, return-to-sender charges, customs charges, and other nonrecoverable carrier costs, except where prohibited by law.

Order Cancellations

Contact service@merowenhome.com as soon as possible if you need to cancel an order. We will make reasonable efforts to cancel an order that has not entered processing or fulfillment. However, cancellation cannot be guaranteed after:

Fulfillment has begun;
A shipping label has been created;
The order has been transferred to a fulfillment partner; or
The order has shipped.

Once an order has shipped, it cannot be canceled and must be handled under the applicable return process.

Chargebacks and Payment Disputes

We encourage customers to contact us before opening a payment dispute or chargeback. Many shipping, product, and refund concerns can be resolved more quickly through our customer-support team.

This section does not prevent a customer from exercising any lawful right to dispute a transaction.

Policy Abuse

Merowen Home reserves the right, to the extent permitted by law, to refuse returns or take reasonable action in cases involving suspected fraud, return abuse, repeated unauthorized returns, false claims, altered evidence, or misuse of the return process.