Frequently Asked Questions

We currently ship to most countries and regions, including North America, Europe, East Asia, the Middle East, South America, and Australia. At this time, we are unable to ship to most African countries due to carrier limitations. If you're unsure whether we can deliver to your location, please contact our customer support before placing your order.

We offer free shipping to most destinations.

Where applicable, import duties or taxes collected by Merowen will be clearly displayed during checkout before payment is completed.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can also track your shipment anytime through the Track My Order page on our website. If you haven't received your tracking information after your order has been processed, please contact our customer support team.

If you notice an incorrect shipping address, please contact us immediately.

Address changes are only possible before your order has been shipped.

If our team detects an invalid or incomplete address, we'll contact you by email as soon as possible. Please monitor your inbox (including your spam folder) after placing your order.

We'll do our best to update your shipping information before your package leaves our warehouse.

Every order includes two stages:

Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Estimated Shipping Time

• United States & Canada: 6–13 business days
• Europe: 6–8 business days
• Asia: 6–7 business days
• Australia, New Zealand & Other International Destinations: 7–15 business days

Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or peak shopping seasons.

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active after the carrier receives the package.

Absolutely. Our website is protected by industry-standard SSL encryption, ensuring that all personal and payment information is securely transmitted. We take customer privacy and payment security seriously, so you can shop with confidence.

A payment may be declined for several reasons, including:

Insufficient funds
Incorrect CVV/security code
Expired card Incorrect billing information
Your bank has declined the transaction
Your card is not enabled for international or online purchases

If your payment is declined, we recommend contacting your card issuer for more information.

You may also try another payment method or complete your purchase using PayPal.

We currently accept:

PayPal
Visa
Mastercard
American Express
Google Pay
Apple Pay

All transactions are securely processed to ensure your payment information remains protected.

If your order status is showing "Processing," it means that we are currently preparing your order for shipment. Please don't worry orders are typically processed within 3 5 business days (excluding weekends and public holidays). Once your order has been processed and handed over to the shipping carrier, we will update your order with a tracking number. At that time, your order status will change to "Shipped," "In Transit," or "Picked Up by Carrier," depending on the shipping carrier's tracking system.

Orders may be cancelled before fulfillment begins.

Once an order has entered processing or has been shipped, it can no longer be cancelled and must follow our Return & Refund Policy.

Every order goes through two stages:

Order Processing (1-3 Business Days) This includes order verification, quality inspection, packaging, and preparation for shipment.

Yes.

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers, and packages may arrive on different days.

Eligible items may be returned within 30 days after delivery.

To request a return, please contact our customer support team before sending your item back.

If your item is damaged, defective, or incorrect, please include photos when submitting your request.

Contact us at service@merowenhome.com before returning any item.

Once your request has been approved, we'll provide detailed return instructions and the correct return address.

Eligible items may be returned within 30 days after delivery.

Returned items must be:

• Unused

• Unwashed

• In their original condition

• Returned with original packaging where possible.

Once your return has been received and approved, refunds are issued to your original payment method.

Please allow up to 10 business days for us to process the refund.

Depending on your payment provider or bank, additional processing time may apply before the funds appear in your account.

You can always contact us for further customer support. If you have already ordered, please make sure to include your order number and shipping name and address when reaching out. This will help us assist you more efficiently. Due to time zone differences in some regions, our customer support team will respond within 24-48 hours. service@merowenhome.com