Frequently Asked Questions

We currently ship to most countries and regions, including North America, Europe, East Asia, the Middle East, South America, and Australia. At this time, we are unable to ship to most African countries due to carrier limitations. If you're unsure whether we can deliver to your location, please contact our customer support before placing your order.

We offer free standard shipping on eligible orders to most destinations. If shipping charges apply based on your delivery location, they will be clearly displayed during checkout before payment is completed.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can also track your shipment anytime through the Track My Order page on our website. If you haven't received your tracking information after your order has been processed, please contact our customer support team.

If you notice an incorrect shipping address, please contact us immediately.

Address changes are only possible before your order has been shipped.

If our team detects an invalid or incomplete address, we'll contact you by email as soon as possible. Please monitor your inbox (including your spam folder) after placing your order.

We'll do our best to update your shipping information before your package leaves our warehouse.

Every order includes two stages:

Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Order Cut-off Time
Our daily order cut-off time is 5:00 PM (ET). Orders placed after this time will begin processing on the next business day.

Estimated Shipping Time
• United States & Canada: 6–13 business days
• Europe: 6–8 business days
• Asia: 6–7 business days
• Australia, New Zealand & Other International Destinations: 7–15 business days

Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or peak shopping seasons.

At this time, we are unable to deliver orders to P.O. Boxes or APO/FPO military addresses.

If you are unsure whether your address is eligible for delivery, please contact our customer support team before placing your order.

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active after the carrier receives the package.

Yes. Our website uses industry-standard SSL encryption to protect information transmitted during your visit.

Payments are securely processed through trusted third-party payment providers. Merowen Home does not directly store your complete payment-card information.

A payment may be declined for several reasons, including:

Insufficient funds
Incorrect CVV/security code
Expired card
Incorrect billing information
Your bank has declined the transaction
Your card is not enabled for international or online purchases

If your payment is declined, we recommend contacting your card issuer for more information.

You may also try another available payment method displayed at checkout.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other card options displayed at checkout. We also accept PayPal, Apple Pay, and Google Pay where available. Payment options may vary depending on your device, browser, location, and account eligibility. All available payment methods will be displayed securely during checkout. Merowen Home does not directly store your complete payment-card information.

If your order status shows “Processing,” it means that we are currently preparing your order for shipment. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Once your order has been handed over to the shipping carrier, we will add the tracking information and update the order status to “Shipped,” “In Transit,” or a similar carrier status.

Cancellation requests should be submitted as soon as possible after ordering. We will make reasonable efforts to cancel an order that has not entered fulfillment. However, cancellation cannot be guaranteed once processing has begun, a shipping label has been created, or the order has been transferred to a fulfillment location. Once an order has been transferred to a fulfillment location, it can no longer be canceled. After delivery, any eligible return request must follow our Return & Refund Policy.

Every order goes through two stages:

Order Processing (1-3 Business Days) This includes order verification, quality inspection, packaging, and preparation for shipment.

Yes.

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers, and packages may arrive on different days.

Eligible items may be returned within 30 days after delivery.

To request a return, please contact our customer support team before sending your item back.

If your item is damaged, defective, or incorrect, please include photos when submitting your request.

Contact us at service@merowenhome.com before returning any item.

Once your request has been approved, we'll provide detailed return instructions and the correct return address.

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photos of the complete item, the affected area, the outer packaging, and the shipping label so our team can review your request.

Eligible items may be returned within 30 days after delivery.

Returned items must be:

• Unused

• Unwashed

• In their original condition

• Returned with original packaging where possible.

Once your return has been received and approved, refunds are issued to your original payment method.

Please allow up to 10 business days for us to process the refund.

Depending on your payment provider or bank, additional processing time may apply before the funds appear in your account.

You can always contact us for further customer support. If you have already ordered, please make sure to include your order number and shipping name and address when reaching out. This will help us assist you more efficiently. Due to time zone differences in some regions, our customer support team will respond within 24–48 business hours.
Email:service@merowenhome.com