01
Order Placed
We prepare your order within 1-3 business days.
Track Your Order
Enter your tracking number, or use your order number with the email or phone number used at checkout.
AIR SHIPPING / LOCAL DELIVERY
Air Shipping. Familiar Local Delivery.
We ship international orders by air to keep transit times short and help your parcel arrive within its estimated delivery window. Once it reaches your country, a familiar local postal service or courier handles the final delivery to your address.
Prepared with Care
Shipped by Air
Delivered Locally
When Will Tracking Be Available?
We prepare orders within 1-3 business days, excluding holidays. Once your order ships, we'll email your tracking details.
How Tracking Works
02
Order Shipped
We email your tracking details after your order ships.
03
Track Your Package
Enter your tracking number, or use your order number and checkout email or phone.
CARRIER LOOKUP
Track with Your Delivery Carrier
Your parcel arrives by air, then a local postal service or courier completes delivery. Choose the carrier shown in your tracking details to view updates on its official website.
Recommended / All Destinations
Merowen Home Tracking
United States / Courier
FedEx
Opens in a new window.
United States / Courier
UPS
Opens in a new window.
United States / Postal
USPS
Opens in a new window.
International / Express
DHL Express
Opens in a new window.
Canada / Postal
Canada Post
Opens in a new window.
United Kingdom / Postal
Royal Mail
Opens in a new window.
Australia / Postal
Australia Post
Opens in a new window.
Other Destinations
Global Tracking
Use your shipment tracking number, or a separate local tracking number if one has been provided. Not sure which carrier to choose? Start with Merowen Home Tracking.
Can't Find Your Tracking Details Yet?Tracking information becomes available after your order ships.
Tracking updates may take 24-72 hours to appear after the carrier receives your package. If your order has shipped and you still can't look it up, contact us with your order number and checkout email.
Let Us Help Make It Right
If anything goes wrong with your order - a delivery delay, a damaged item, a missing part, or a billing concern - please contact us first. We understand how frustrating an unexpected issue can be, and we'd appreciate the opportunity to make it right.
A quick conversation can often help us find a solution sooner. Once we have the details we need, we aim to resolve straightforward issues within 24-72 hours, though some cases may take longer. Before opening a payment dispute, please give our team a chance to help.
Contact Our Team
Email your order number and a brief description. For damaged items, please include photos.