Customer Care

How can we help?

Whether you have a question about an order, need help choosing the right piece, or simply want to get in touch, our customer care team is here to help.

Quick Answers

Before You Contact Us

You may find the answer you need in one of our policy and help pages.

View All FAQs ->

Shipping & Delivery

Processing times, estimated delivery windows, tracking, duties, and international shipping.

Read Shipping Policy ->

Returns & Refunds

Eligibility, return authorization, exchanges, refund timing, and damaged items.

Read Return Policy ->

Order Tracking

Check your shipment status using the tracking details sent after dispatch.

Track Your Order ->

Tell us what happened

Select the topic that best matches your question, then tell us what happened. Our customer care team will review your message and respond by email.

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What can we help with?

Order Status Shipping & Delivery Return Request Refund Status Damaged or Defective Item Incorrect Item Received Product Question Change or Cancel Order Other

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For order-related questions, include your order number whenever possible so our team can assist you more quickly.

Let's Connect

Welcome to Merowen Home.

Merowen Home may be a new chapter, but the experience behind it began years earlier. As we grow, we will continue working closely with our partners, presenting our products clearly and honestly, and developing pieces that help people create homes that feel comfortable, personal, and truly their own.