Shipping & Delivery

Merowen works with fulfillment facilities and trusted manufacturing partners in the United States and Asia. Depending on product availability, inventory location, and the delivery destination, your order may be shipped from:

• A fulfillment facility in the United States; or
• One of our trusted manufacturing or fulfillment partners in Asia.

When inventory is unavailable at the fulfillment location nearest to you, your order may be shipped from another facility. The shipping origin does not affect the authenticity, quality, or return eligibility of your purchase.

Estimated transit times begin after your order has been processed and handed over to the shipping carrier.

• United States and Canada:  approximately 6–13 business days.
• Europe: approximately 6–8 business days.
• Asia: approximately 6–7 business days.
• Australia, New Zealand, the Middle East, South America, and other supported destinations: approximately 7–15 business days

The total estimated delivery time is: Order processing time + shipping transit time.

For example, an order delivered to the United States normally requires approximately 7–16 business days in total, including 1–3 business days for processing and 6–13 business days for transit. All delivery times are estimates rather than guaranteed delivery dates. Weekends and public holidays are not counted as business days.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may require 24–72 hours to appear after the carrier receives the shipment. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Please make sure the email address entered at checkout is correct and check your spam or junk folder if you do not receive a shipping confirmation.

Split Shipments

If your order contains multiple products, the items may be stored at different fulfillment locations. As a result:

• Items may be shipped separately;
• You may receive more than one tracking number; and
• Packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Customs, Duties, and Import Taxes

Depending on the destination, orders may be shipped using a duty-paid service where available. Any applicable duties, taxes, customs charges, or import-related fees collected by Merowen Home will be displayed at checkout before payment is completed.

When an order is shipped using a Delivered Duty Paid service, the applicable import charges collected at checkout are prepaid.

If no import charge is collected at checkout, the recipient may be responsible for duties, taxes, or fees assessed by the destination country, where permitted by applicable law. Customs procedures and local regulations vary by destination. Merowen Home cannot control customs inspections or customs-processing times.

Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Customs inspections or clearance delays;
• Severe weather or natural disasters;
• Carrier network disruptions;
• Public holidays and peak shopping periods;
• Transportation interruptions;
• Incorrect or incomplete shipping information;
• Remote-area delivery requirements; or Local postal or customs procedures.

We will provide available tracking information and reasonable assistance, but we cannot guarantee an exact delivery date or be held responsible for delays caused solely by the carrier, customs authorities, or other events outside our control. A carrier delay does not automatically mean that a shipment is lost.

Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact service@merowenhome.com as soon as possible if you need to correct an address. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Merowen is not responsible for delivery failure caused by:

• An incorrect or incomplete address
• A missing apartment, suite, or unit number
• An incorrect postal code
• An invalid telephone number
• The recipient’s refusal of delivery
• Failure to collect a package from the carrier

If a package is returned because of customer-provided address information or failure to accept or collect the shipment, the customer may be responsible for the cost of reshipping it. Any refund issued may exclude shipping charges and other nonrecoverable carrier costs, except where prohibited by law.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location, mailbox, reception area, and any safe location used by the carrier
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package
• Confirm that the shipping address on your order is correct, and contact the local carrier with the tracking number.

If the package still cannot be located, contact us promptly at service@merowenhome.com. We will review the tracking information and assist with an available carrier investigation.

A delivered status does not automatically qualify an order for an immediate refund. Claims will be reviewed based on the carrier’s records, delivery evidence, and applicable consumer law.

 

Lost or Severely Delayed Packages

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery window, please contact us at service@merowenhome.com with your order number.

We may ask you to allow additional time when the carrier confirms that the shipment remains in transit. If the carrier confirms that a package was lost, we will provide an appropriate resolution, which may include a replacement or refund. Please report suspected lost shipments within 30 days after the end of the estimated delivery window so that we can submit a timely carrier investigation.

 

Damaged Packages

If your package or product arrives damaged, please retain the item, original packaging, shipping label, and all packing materials.

Contact us within 7 days of delivery at service@merowenhome.com and include:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the outer packaging; and
A photograph of the shipping label.

Please do not discard the damaged item or packaging until we have reviewed the claim.

 

Order Cancellations

Cancellation requests should be submitted as soon as possible after ordering. We will make reasonable efforts to cancel an order that has not entered fulfillment. However, cancellation cannot be guaranteed once processing has begun, a shipping label has been created, or the order has been transferred to a fulfillment partner.

Once an order has shipped, it cannot be canceled and must be handled under our Return & Refund Policy.

 

Contact Us

For shipping or delivery assistance, contact:

Merowen Customer Support
Email: service@merowenhome.com

Please include your order number and the full name used when placing the order. We typically respond within 24–48 business hours, excluding weekends and public holidays.